A LOOK INTO THE WORLD OF A RITZ-CARLTON CONCIERGE

Ritz-Carlton

The Concierge knows all. From the best local spots to fulfilling your quirkiest requests – the person behind the desk is the one who makes it happen. And at the ultra luxe Ritz-Carlton Laguna Niguel in southern California, Concierge Olga caters to the requests of le crème de la crème.

Rue La La: What’s the best thing about being a Concierge at the Ritz?
Concierge Olga: Definitely the relationships that we build – to connect with and engage our guests, find out who they are, what they like, and what they are interested in. It is fun to see the same people coming back year after year, depending on you to make their vacation unforgettable.
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March 15, 2010